1. Service Model
We offer a free initial consultation to understand your goals. Our ongoing services are provided at competitive rates with transparent pricing. All fees are clearly communicated upfront with flexible payment options available.
2. Payment Terms
Our service fees are structured to provide value and flexibility. Payment terms include:
- Free initial consultation
- Transparent pricing for all services
- Flexible payment plans available
- No hidden costs or surprise charges
3. Refund Eligibility
You may be eligible for a refund in the following circumstances:
- You decide not to proceed within 7 days of payment
- We are unable to provide the services as agreed
- You face genuine financial hardship (case-by-case basis)
- Services are not delivered as promised within agreed timeframes
- Exceptional circumstances as determined by our team
4. Refund Process
To request a refund:
- Contact us at refunds@videshmentor.com
- Provide your payment reference number
- Include reason for refund request
- Attach relevant documentation (admission letter, etc.)
We will process your refund within 3-5 business days.
5. Refund Timeline
- Immediate Refunds: Within 7 days of payment (no questions asked)
- Service-Related Refunds: When services cannot be delivered as promised
- Partial Refunds: For partially completed services (case-by-case basis)
- Processing Time: 3-5 business days after approval
6. Non-Refundable Situations
Refunds will not be provided if:
- You provide false or misleading information
- You fail to cooperate with the service delivery process
- You miss deadlines due to your own actions after receiving guidance
- Services have been substantially completed as agreed
- You violate our terms of service
7. Refund Methods
Refunds will be processed through the original payment method:
- Credit/Debit Card: Refunded to the same card
- Bank Transfer: Refunded to the same account
- Digital Wallets: Refunded to the same wallet
- Processing fees may apply based on payment method
8. Partial Refunds
In exceptional circumstances, we may offer partial refunds:
- If you receive partial services before withdrawal
- If we cannot provide all promised services
- Case-by-case basis for genuine hardships
9. Dispute Resolution
If you disagree with our refund decision:
- Contact our customer service team
- Provide detailed explanation and evidence
- We will review within 5 business days
- Final decision will be communicated in writing
10. Contact Information
For refund-related inquiries:
- Email: videshmentor@gmail.com
- Offices: New Delhi & Surrey
- Response Time: Within 24 hours
- Processing Time: 3-5 business days
11. Important Notes
- All refund requests must be made in writing
- Keep all payment receipts and correspondence
- Refunds may take 5-10 business days to appear in your account
- International refunds may incur additional fees
- This policy is subject to change with 30 days notice